# Billing (/docs/en/guides/billing)



Billing lives under **Organization → Settings** (**Organization** is under **Manage** in the sidebar), in the **Billing** group. **Subscription** shows your plan, seats and payments, and only the owner can open it or change it. **AI credits** is for the owner and anyone with the **Manage AI credits** permission, which Admin has.

## Check your plan and seats [#plan]

Open **Subscription**. The top shows your plan, a status (**Active**, **Trial**, **Payment failed**, **Paused** or **Ends** with a date) and one sentence about the next invoice or renewal. Prices exclude VAT.

|                                              | Starter  | Premium   | Enterprise |
| -------------------------------------------- | -------- | --------- | ---------- |
| Clinical workspace, Agent, standard Insights | Included | Included  | Included   |
| Teams                                        | 1        | Unlimited | Unlimited  |
| Practice locations                           | 1        | 3         | Unlimited  |
| Custom dashboards                            | No       | Yes       | Yes        |
| Custom cohorts and anonymised data export    | No       | No        | Yes        |
| Custom roles and single sign-on              | No       | No        | Yes        |

Starter and Premium bill monthly or yearly. Enterprise is managed by contract, and your Salisan contact handles its seats and invoices.

**Seats** follow your members. Roles that can write clinical records use a practitioner seat. Other roles use a staff seat, and every staff seat is billed. **Who holds a seat** lists them. Changing someone's roles can move them between seat types, and **People** shows the new price before you confirm.

## Change your plan or billing interval [#change-plan]

1. Choose **Upgrade**, **Change plan** or **Choose a plan**. The plans page opens.
2. Pick the plan, the billing interval and the number of practitioners and staff.
3. Read the confirmation. It says what changes now and what changes on which date, and what is **Due today**.
4. Confirm, for example with **Pay and upgrade**, **Pay and switch** or **Schedule switch**. If payment is requested, complete it and return.

Some changes start now, and you pay only the difference for the rest of the period. Others are scheduled for the end of the period you have paid for, with nothing charged today. The confirmation says which. Until a scheduled change happens, choose **Keep** and your plan name on the banner, for example **Keep Premium**, to cancel it.

<Callout type="warn">
  Moving to a lower plan can take features away. Custom roles can no longer be created or edited, custom dashboards and cohorts become read-only, and the anonymised export stops. Teams and locations over the new limit stay, but you cannot add more. The confirmation lists what you lose.
</Callout>

Choose **More billing actions** for **Switch to yearly billing** or **Switch to monthly billing**. **Open billing portal** opens the secure portal for payment method, billing details and invoices. During a trial, choose **Add payment method** to prepare for the end of the trial.

## Cancel or resume [#cancel]

Choose &#x2A;*More billing actions → Cancel subscription…**. The subscription stays active until the end of the period you paid for and nothing more is charged. After that the workspace pauses: nobody can add or change anything, but all records stay readable and exportable. Before the end date, choose **Resume subscription** to keep it.

If a payment fails, **Payment failed** appears. Records and scheduling keep working, but the Agent pauses if payment is not resolved. Choose **Update payment method**. If a payment for new seats fails, new invitations are on hold until it is paid.

When the workspace is paused, members can open records read-only. The owner sees **Choose a plan** or **Update payment method** to continue.

To export your data or close the practice, see [Data and compliance](/docs/en/guides/data-and-compliance#export).

## Manage AI credits [#ai-credits]

Open **Settings → AI credits**. The clinic shares one pool of credits each month. The pool is the number of practitioners times the credits your plan includes per practitioner, which is 2,000 on Starter and 5,500 on Premium. Enterprise credits follow your contract.

To limit someone, find them under **People**, expand their row, choose **Monthly limit**, enter the credits a month and choose **Save limit**. A new limit applies from their next message. A limit is a ceiling, not a reservation, so what someone leaves unused stays in the pool. **Shares the pool** removes a limit.

**Extra credits** keep the Agent working after the pool runs out, at €1 per 100 credits up to a monthly budget. Only the owner turns them on, from **Subscription → Extra credits**. Choose **Set up**, **Allow extra credits**, enter the **Monthly limit in EUR** and **Save**. While extra credits are off, the Agent pauses when the pool runs out. They are not available during a trial, on a plan provided by Salisan, or while a payment is overdue.

Each member sees their own allowance in [Agent settings](/docs/en/guides/agent-settings#usage).