# Troubleshooting (/docs/en/troubleshooting)



Each page covers one symptom. The checks run from the most likely cause to the least, and each says where to look and what to do. The groups follow the sidebar.

## Sign-in and access [#access]

<Cards>
  <Card title="I can't sign in" href="/en/troubleshooting/cant-sign-in" description="Password, code, invitation or clinic sign-in refused." />

  <Card title="My authenticator code is not accepted" href="/en/troubleshooting/two-factor-problems" description="Rejected codes, lost devices, required two-factor." />

  <Card title="I can't see a patient" href="/en/troubleshooting/cant-see-a-patient" description="A patient is missing from your list or will not open." />

  <Card title="A button, page or setting is missing" href="/en/troubleshooting/missing-option" description="Role, plan, paused workspace or country." />
</Cards>

## Notes and records [#notes]

<Cards>
  <Card title="My note is not saving" href="/en/troubleshooting/note-not-saving" description="Unsaved or failed saves in a note." />

  <Card title="I can't sign my note" href="/en/troubleshooting/signing-failed" description="Sign is missing or refused." />

  <Card title="A finding I wrote is not in the record" href="/en/troubleshooting/finding-missing-from-chart" description="Drafts that never reached the record." />
</Cards>

## Recording [#recording]

<Cards>
  <Card title="My microphone won't record" href="/en/troubleshooting/microphone-problems" description="Recording will not start or upload." />

  <Card title="My transcript is missing or wrong" href="/en/troubleshooting/transcript-problems" description="No transcript, Failed, or wrong words." />
</Cards>

## Patient contact [#patient-contact]

<Cards>
  <Card title="A patient didn't get my email" href="/en/troubleshooting/patient-email-not-received" description="Delivery status and what to do next." />

  <Card title="A patient's link doesn't work" href="/en/troubleshooting/patient-link-problems" description="Closed, expired or already used links." />
</Cards>

## Agent and help [#agent-help]

<Cards>
  <Card title="The Agent didn't do what I asked" href="/en/troubleshooting/agent-problems" description="Refusals, wrong context and pending changes." />

  <Card title="Contact support" href="/en/troubleshooting/contact-support" description="Reach support and what to include." />
</Cards>

Keep unsaved work open while you troubleshoot. Check what already happened before you repeat a send, booking or Agent action.