# My microphone won't record (/docs/en/troubleshooting/microphone-problems)



You choose **Transcribe audio** in a note or **Start recording** on the transcription page, and nothing records, or the recording ends with an upload error.

## Check these first [#checks]

1. **Confirm the recording notice.** The first time, **Before you record** appears. Choose **I understand** to continue. Telling the patient about the recording, and getting consent where the law requires it, is your practice's responsibility. Salisan does not ask patients for you.
2. **Allow the microphone.** The browser asks for permission the first time. If you refused, allow the microphone for the Salisan site in the browser's site settings, and check the operating system's privacy settings. Salisan uses the microphone your browser and system select by default and has no microphone picker. Close other apps that use the microphone, then try again. In a note the message is **Microphone unavailable — open the transcription page to record**. On the transcription page it is **Recording is not available in this browser.**
3. **Check whether recording is allowed.** Recording and transcription are off for a patient marked **Exclude from AI assistance**. They also need the permission **Use AI features**. If the message says audio transcription isn't enabled for your organization, ask an administrator to enable it.
4. **Stop the other recording.** A document can hold only one live recording, and Salisan says **Already recording in this document**.
5. **Keep the tab open if the upload failed.** In a note the recording block says **Upload failed** and offers **Try again**. On the transcription page the error appears with **Upload audio**. Choose it to send the recording again. Salisan holds that copy in the browser only, and it is lost if you close or reload the tab.
6. **Check an uploaded file.** Salisan accepts audio files up to 200 MB and 60 minutes long, in these formats: AAC, FLAC, M4A, MP3, MP4, OGG, WAV and WebM. For a longer consultation, stop and record a new take. Each take becomes its own chapter of the same session.

## If it still doesn't work [#still-stuck]

Keep the tab open. If the problem is the microphone, try another browser. If it is the upload, keep the original audio until Salisan shows the recording as **Ready**.

Then use **Help & support**. See [Contact support](/docs/en/troubleshooting/contact-support). Send the time, your browser and device, whether you were in a note or on the transcription page, and the exact message. Do not send patient audio or names.

See also [Recording and transcription](/docs/en/guides/transcription#record).