# I can't sign my note (/docs/en/troubleshooting/signing-failed)



**Sign** is missing or disabled on a visit note, or signing stops with a message and the note stays unsigned.

## Check these first [#checks]

1. **Check that it is a visit.** Only visit notes have **Sign**. A standalone patient document saves without a signature. Open the visit from the patient's **Visits** page or from **To sign**, and do not start a second note to get the button. A signed visit shows **Signed** with the signer and time and has no **Sign** button.
2. **Check that the note is editable.** **Sign** is disabled when the note is withdrawn, you lack write access to the patient's clinical records, or the workspace is paused. See [My note is not saving](/docs/en/troubleshooting/note-not-saving).
3. **Finish or remove unfinished findings.** The message **Finish or remove unfinished records before signing** means a finding block is still missing what it needs, for example a diagnosis or a medication with no name. Complete it, or choose **Remove**. The confirm button stays disabled until then.
4. **Retry a draft that failed.** The message "N of M drafts could not be recorded. Nothing was signed" means at least one finding was refused. The failed block shows its own error and **Try again**. The findings that succeeded are already in the record, and signing again does not record them twice. Fix the failed block, then choose **Sign** again.
5. **Wait for the note to save.** The message that your latest changes are not saved means the text on screen is not stored yet, so nothing was signed. Wait for **Saved**, check your connection, and try again. See [My note is not saving](/docs/en/troubleshooting/note-not-saving).
6. **Reload if someone else signed it.** If a colleague or another tab already signed the visit, **Sign** is no longer possible. Reload and look for the signature line.

Do not retype findings that are already recorded. Check the patient's record first. See [A finding I wrote is not in the record](/docs/en/troubleshooting/finding-missing-from-chart).

## If it still doesn't work [#still-stuck]

Leave the note open. Choose **Help & support** from the visit, so that support sees the page. See [Contact support](/docs/en/troubleshooting/contact-support).

Send the time, the exact message, which kind of finding block failed (for example a diagnosis or a medication) and whether it happens on every visit. Do not send patient names or the content of the note.

See also [Visits and notes](/docs/en/guides/visits#sign).