# My authenticator code is not accepted (/docs/en/troubleshooting/two-factor-problems)



After your password, Salisan asks for the 6-digit code from your authenticator app, or it stops you with **Two-factor authentication required**.

## Check these first [#checks]

1. **Use the current code.** Open your authenticator app, find the entry for your Salisan account and enter the code it shows now. Check that your device sets its clock automatically. Salisan suggests this whenever a code is rejected.
2. **Use a recovery code instead.** On the code screen choose **Use a recovery code instead**. You saw your recovery codes under **Save your recovery codes** when you set up two-factor. Each one works only once. Choose **Use authenticator app instead** to go back.
3. **Wait if the account is locked.** After too many failed attempts the message tells you to wait 15 minutes before you sign in again.
4. **Start sign-in again if you see "sign in again".** If the message says to sign in again for your security, the sign-in session ran out. Go back to the sign-in page and start over.
5. **Set up two-factor if your practice requires it.** Choose **Open security settings**, or go to **Settings → Security**. Under **Two-factor authentication** choose **Enable 2FA**, confirm your password if your account has one, scan the QR code with an authenticator app and enter the 6-digit code. Save the recovery codes before you choose **Done**. Passkeys do not satisfy this requirement. Accounts without a password, such as Google, passkey or single sign-on accounts, go straight to the QR code.
6. **Verify this session.** If two-factor is already set up and the practice still blocks you, you may have signed in with Google or a passkey. In **Settings → Security** choose **Verify** and enter a code.

Choose **Remember this device for 30 days** only on a computer that only you use.

## If it still doesn't work [#still-stuck]

If you have lost your authenticator and have no unused recovery codes, nobody in your practice can reset it for you in the workspace. **Organization → People** shows who has two-factor, but it has no reset. Use the Contact page on the Salisan website and choose **Support**. See [Contact support](/docs/en/troubleshooting/contact-support#no-access).

Send the email address you sign in with, the step where it fails, the time and the message you see. Do not send codes, and never use a colleague's account or codes.