# Legal documents (/docs/en/trust/legal-documents)



Salisan publishes its legal documents on salisan.com. The English text is authoritative. This help center summarises them and does not replace them.

## Published documents [#published]

| Document                                                         | What it covers                                                                                                                                                                                                                                                                                 |
| ---------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Terms of Service](https://salisan.com/legal/terms)              | The agreement between Salisan, Inc. and the practice. Version 2026-10-04. Covers accounts, acceptable use, customer data, clinical use, AI features, recording, fees, suspension, termination, liability, and switching and data erasure. Governed by Dutch law, with the courts of Amsterdam. |
| [Privacy Policy](https://salisan.com/legal/privacy)              | How Salisan handles personal data for which it is the controller, how AI features process data for practices, service providers, transfers, retention and rights. Version 2026-10-05.                                                                                                          |
| [Cookie and analytics notice](https://salisan.com/legal/cookies) | The storage and cookies on the public website, and optional measurement that needs consent.                                                                                                                                                                                                    |

The Terms set the order of precedence: the DPA for personal data, a signed order, the Terms, then the documentation.

## Not published yet [#pending]

| Document                                                   | Status on salisan.com                                                               |
| ---------------------------------------------------------- | ----------------------------------------------------------------------------------- |
| [Data processing agreement](https://salisan.com/legal/dpa) | The page is marked pending review and not authoritative. The text is not published. |
| [Subprocessors](https://salisan.com/legal/subprocessors)   | The register is marked pending review and lists no entries.                         |

The published legal pages include no security certification, penetration test report, data protection impact assessment or EU AI Act classification. The privacy policy lists service providers by name and location, and [GDPR](/docs/en/trust/gdpr#subprocessors) repeats that list.

## Ask Salisan [#ask]

Write to the address that matches your question. Say who you are, which practice you represent and which document you need.

* **[privacy@salisan.com](mailto:privacy@salisan.com)** for the data processing agreement, the subprocessor list, copies of transfer safeguards, security documentation, rights requests and suspected unauthorised access.
* **[legal@salisan.com](mailto:legal@salisan.com)** for the Terms, contract questions, reports of unlawful marketplace content, notices and questions from authorities. Salisan answers in English or Dutch.

The privacy policy states a reply time of one month for rights requests.

## Related [#related]

* [Security](/docs/en/trust/security)
* [GDPR and data protection roles](/docs/en/trust/gdpr)
* [Data location](/docs/en/trust/data-location)