A button, page or setting is missing

A page is missing from the sidebar, a button is not there, or a setting you were told about does not exist for you. Salisan hides what you cannot use, so each cause below has a different fix.

Check these first

1. Your role. The sidebar follows your permissions. Insights, Library, Publishing and Organization sit under Manage, so open that group first. Organization is only for people who manage the practice, Agent needs the permission Use AI features, and only owners manage billing and some practice settings. A message such as You don't have access to this area, or Read-only access, means your role lacks the permission. Ask an owner or admin to check your role under Organization → People.
2. A paused workspace. When a trial or subscription ends or a payment fails, the workspace pauses. The sidebar then offers only Patients, records are read-only, and a banner says so. An owner chooses a plan or updates the payment method in billing, and patient records are not deleted.
3. Your plan. A message Not included in your plan means the feature belongs to a higher plan. Examples are custom access roles, custom dashboards, cohorts, anonymised export, and extra teams or locations. In Insights, locked tabs show a lock and explain what the plan adds. Ask your practice's owner to upgrade. If the Agent says AI is unavailable for your subscription, tell an owner.
4. Your country. The Marketplace only lists forms, reports, emails and skills published for your practice's country, so a template you saw elsewhere may not appear. The country is fixed when the practice is created.
5. Nothing to sign. To sign only appears in the sidebar while you have unsigned visits.

If it still doesn't work

Ask an owner or admin whether your role should include it. See Roles and access and People and access.

If your role is correct, contact support. Say which page you opened, what you expected to find, your role (an admin can tell you) and what you see instead. Do not include patient names.