Countries and languages

You write in your clinic's main language, Salisan translates it into the clinic's other languages, and each patient gets the version in their language, or the original if that translation isn't finished. Your own screen is separate: the interface follows your personal language, and clinic languages are only about patients and content.

Salisan keeps four things apart. Changing one never changes the others.

• The practice country sets rules for the whole practice, such as which fields and catalogs exist.
• The clinic languages set the language your content is written in and the languages it is translated into.
• Your interface language sets the words you read on screen, and only for you.
• A patient's Preferred language sets the language of what that patient receives.

For example, a practice in Germany writes in German and has Dutch as another clinic language. One doctor reads the menus in English. Anna de Vries, whose language is Dutch, receives her intake form in Dutch once the Dutch translation is complete.

Practice country

The practice country is the country of the main practice address, which you enter when you set up the practice. Salisan supports Germany, the Netherlands, Switzerland and the United States.

The country decides:

• Which patient identifier types, insurance coverage kinds and gender options the patient form offers, and which hint appears for patients who are minors.
• Which diagnosis and medication catalogs you can search by code under Coding & catalogs.
• Which units vitals use. US practices record US customary units, and all other supported countries use metric.

The country does not choose a language. It is fixed once the practice exists. The address form does not accept a different country, and moving to another country needs a data migration that you request through support. No language setting changes the country.

Practice settings explain the available catalogs. See Practice settings.

Clinic languages

Open Organization → Settings → My organization and find Clinic languages. Only the Owner can change them.

• Main language is the language new forms, emails, reports and documents start in, including the ones the Agent drafts. A patient without a language of their own receives it. A new practice starts with the language of the person who created it, and a practice that never chose one uses English.
• Other languages are the languages your patients can receive. Salisan translates every form, email and report into them automatically. When you change a document, the missing translations are filled in, and text a person typed is never overwritten.

Check each translation before you publish, because a translation is not a clinical review. Removing a language from the list does not delete translations a document already has.

Your interface language

Salisan is available in English, Dutch, German, Italian, Spanish, French and Portuguese. Choose yours in Settings → Preferences → Language. The choice applies to you only. Choose Match browser to follow your browser's language.

The clinic languages never change your interface, and your interface language never changes what new documents start in or what patients receive. A doctor can read the workspace in English while a patient receives German.

Emails Salisan sends to you, such as notifications, use your language. If you have not chosen one, they use the clinic's main language. An invitation to someone without a Salisan account is in the clinic's main language.

The Agent answers in the language you type in. See Agent settings.

Patient language

On a patient's details, Preferred language records the language the patient wants to be addressed in. Only your team sets it. When it is empty, the field shows Clinic language with your main language in brackets, and the patient receives the clinic's main language.

Salisan follows one rule for everything it sends a patient: emails, letters, form and request links, and the care plan PDF.

1. It takes the patient's Preferred language, or the clinic's main language when that is empty.
2. If the content is fully translated into that language, the patient gets that version.
3. Otherwise the patient gets the original, in the language it was written in. A half-translated version is never sent or shown.

Fully translated means every piece of text in the original has a translation. If you pick a language yourself when you send something, Salisan uses it when that translation is complete. If a patient receives the original instead of their language, open the template and finish that translation. See Templates.

The patient's language does not change what staff see in the patient's record.

Pages patients open

A page opened from a link in an email, such as a form, opens in the patient's language, the same language the email used. It does not follow the patient's browser. When the content is complete in more than one language, the page has a language switcher. Switching changes the language for that visit only. It never changes the patient's Preferred language on record. Only your team can change that.

A public page that is not linked to a patient follows the browser language.

What this means for you

• Set the main address carefully when you create the practice.
• Choose the main language and add the languages your patients read under Clinic languages.
• Pick your own interface language without asking anyone. It affects only your screen.
• Fill in each patient's Preferred language. If a patient receives the original, finish that translation.
• If a code search or a patient field looks wrong for your country, check the practice country rather than your language.